During the first COVID lockdown in March 2020, businesses were forced to transform operations. Many adopted virtual meeting room programmes such as Zoom, Teams or Skype, and screen time surged.
Screen time is the measure of time a person spends in front of a monitor: laptops, TVs, smartphones or tablets. Adults in the UK now spend an average of 45 hours a week in front of these devices.
Researcher and Professor, Karin Moser, from LSBU's Business School, researched the connections between digital media, wellbeing and levels energy depletion experienced during the first lockdown. It discovered that workers now have an increased need for daily recovery time.
Whether you're an employee or an employer, it's likely you will feel the impact of Zoom Fatigue.
We asked Karin how this can be combated by business owners - she recommends:
Regarding video conferencing, best practice is to:
If customers are struggling to understand your new out-of-hours rules, you can mitigate this by clearly communicating working hours on your website, social media bios, and in your email signatures.
This research was conducted jointly with colleagues from Aston University and University of Wuppertal in Germany. It has been featured on the websites Metro, Mail Online, About Manchester, and Personnel Today amongst other publications.
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